Telephone Operator Job at City of Richmond BC – Richmond, BC

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.


This position involves routine repetitive work in operating a central multi-line telephone serving various sections of municipal RCMP Detachment. The essential responsibility is the efficient operation of the multi-line telephone requiring good knowledge of RCMP federal, provincial and municipal department functions.

Examples of key responsibilities include, but are not limited to:

Takes messages and provides general information to the public.

Provides information in a prompt, accurate and courteous manner.

Responding to telephone calls in a law enforcement setting.

Knowledge, Skills & Abilities:
Sound knowledge of standard multi-line telephone operations as well as the functions of various RCMP sections, external clients and officials.

Ability to operate a multi-line telephone system calmly and effectively at times under heavy load conditions.

Ability to deal courteously and effectively with the public.

Ability to answer a variety of internal and external inquiries orally and in writing through the telephone, email, VMAIL & CPIC and in person.

Ability to understand, follow and relay messages and instructions.

Ability to prepare and maintain non-complex records using Microsoft Excel & Microsoft Word Perfect.

Ability to train and instruct relief operators.

Ability to use CPIC, LEIP, PROS, and PRIME software programs.

Ability to use REDMS or a similar records management system.

Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism.

Ability to obtain and maintain an RCMP Enhanced Security Clearance.

Proficiency in another language would be considered an asset.

Qualifications and Experience:
Completion of grade 12 supplemented by courses relevant to the position plus sound related experience in a busy office environment. An equivalent combination of training and experience may be considered.

Working Conditions:
Work is performed in an office environment with frequent distractions.

Contacts may involve emotionally charged situations.

Requires visual effort and mental concentration work; requires a degree of physical effort such as: standing, lifting, stooping, bending, reaching and sitting for long periods of time

Additional Information:
Employee Group: CUPE Local 718

Position Status: Regular Full-Time

Duration of Appointment: N/A

Salary Range: $26.41 – $31.04

Hours of Work: 08:00-4:00 (Mon-Fri)

Application Posted: 10/4/21

External Closing Date: 10/12/21

PCC#: 387

About the Company

Company: City of Richmond BC –

Company Location:  Richmond, BC

Estimated Salary:

About City of Richmond BC -