Recreation Facility Clerk Job at City of Richmond BC – Richmond, BC

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.


This customer service focused position will provide general clerical support in the Recreation services area by clearly following the policies and procedures defined and evaluated by a superior.

Examples of key responsibilities include, but are not limited to:

  • Relieving a superior of administrative detail and organizing and prioritizing office work.
  • Performing a variety of clerical, typing/word processing, time keeping, receptionist and cashiering activities.
  • Assisting with recruitment and training of auxiliary attendants.
  • Planning, scheduling, assigning, mentoring, and providing direction and guidance to junior clerical staff.
  • Providing customer service to internal and external contacts.
  • Providing accurate information, advice and referrals pertaining to parks and recreation program opportunities.
  • Participating in planning, organizing, delivering, promoting and evaluating activities and services within a recreational facility.
  • Providing support to, and being a key part of, a larger staff team as well as ensuring that the front office is well organized and welcoming to community.
  • Providing support involving the functional aspects of the Recreation and Facility Booking System, including the resolution of LANdesk cases.
  • Routinely monitoring facility operations to promote the well-being of patrons and staff; reporting facility or equipment concerns to a superior.

Knowledge, Skills & Abilities:

  • Ability to courteously and effectively deal with the public in providing information and assistance regarding Parks and Recreation activities and programs.
  • Ability to provide effective customer service and to use appropriate tact to discuss problems in an effective manner.
  • Ability to perform cashiering duties accurately.
  • Ability to provide direction and guidance to others by assigning tasks and allocating work.
  • Ability to prioritize competing demands; work well under pressure; deal with stressful situations with professionalism.
  • Ability to understand and carry out oral and written instructions.
  • Ability to compose various types of standard and non-standard correspondence and reports.
  • Ability to provide guidance and resolution to the front desk staff at facilities on point of sale, facility booking, online registration and programming concerns.
  • Ability to work both independently and interdependently while exercising sound judgement and initiative.
  • Ability to establish and maintain effective relationships with a variety of groups, businesses and association members.
  • Knowledge of clerical and record keeping procedures.
  • Knowledge of modern office practices and procedures.
  • Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
  • Knowledge of business English, spelling, punctuation and math.
  • Knowledge and skill in using City computer applications such as PeopleSoft (HCM), CLASS, Outlook and Microsoft programs; ability to use REDMS or a similar records management system.
  • Ability to successfully pass a Police Information Check.

Qualifications and Experience:

  • Completion of Grade 12 or equivalent supplemented by computer and keyboarding skills or an equivalent combination of training and experience may be considered.

Working Conditions:

  • Duties are performed in an office environment. May encounter upset or unpleasant customers.

Additional Information:
Employee Group: CUPE Local 718

Position Status: Temporary Full-Time

Duration of Appointment: 1 year

Salary Range: $28.64 – $33.66

Hours of Work: 8:15am – 5:00pm

Monday – Friday

(Compressed Work Week):
This position is on a flexible-blocking schedule. Hours will be scheduled based on operational need and can include daytime, evening, weekdays and weekends shifts of varying lengths as each shift can be extended or shortened by moving blocks of time as required within the pay period. Day shifts will be scheduled if there is no operational need for evening and weekend work.

Application Posted: 9/29/21

External Closing Date: 10/12/21

PCC#: 1321

About the Company

Company: City of Richmond BC –

Company Location:  Richmond, BC

Estimated Salary:

About City of Richmond BC -