Personal Injury Representative II Job at Saskatchewan Government Insurance – Saskatoon, SK

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that’s why you’ll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.


Multiple Positions & Locations

Temporary Length of Term: 6 months to 2 years

Work Location: This role is eligible for hybrid – this means you’ll have the flexibility of working from home and in the office, on a scheduled rotation once probation requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.


The Personal Injury Representative II is responsible for monitoring, evaluating, and coordinating benefits under No Fault Injury Benefits for more complex injury claims. The incumbent focuses on early intervention, through rehabilitation, to help injured persons return to their pre-accident status. Employees in this class work independently and may be required to work away from established headquarters.


Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Interviews injured person(s), individually or with family members, to assess the situation, to complete Application for Benefits, and to determine No Fault Injury Benefits coverage entitlement and validity of claim, as determined through interpretation of the AAIA (Automobile Accident Insurance Act) policy wordings, and other current and sometimes past acts and regulations.

Approves, monitors, and redefines rehabilitation plans based on extensive medical and psychosocial information obtained, and/or in consultation with treating practitioners.

Develops, monitors, and redefines, in concert with injured persons, employers, treating practitioners and/or other interested parties, vocational rehabilitation plans which may include Return to Work and Graduated Return to Work Plans.

Evaluates and assesses injury claims based on extensive medical and psychosocial information and formulates benefits based on these assessments which may include Living Assistance Benefits.

Gathers and analyzes employment-related information necessary to calculate Income Replacement Benefits.

Assigns, monitors, and terminates the services of consultants and/or service providers assisting with rehabilitation.

Responds to questions and correspondence from injured person(s), treating practitioners and/or other interested parties regarding the current status of recovery and benefits.

Interviews injured person(s) to evaluate the progress of their recovery, to ensure that the terms specified in the treatment and rehabilitation plans are being maintained, and to ensure that the claim proceeds to secondary and/or tertiary levels as required.

Maintains ongoing contact with the injured person(s) and/or their family to ensure an understanding of their role in the claims process

Gathers medical information relating to the injured person’s permanent impairment and forwards to the Medical Consultant for assessment.

Explains coverages, benefits, breaches of condition, exclusions, and termination of benefits to injured person(s), their families and/or other interested parties as required.

Coordinates the person’s recovery by investigating and approving funds for medical equipment and submits for approval as required. Sets up claim files, confirms coverages, establishes, and adjusts reserves and completes all necessary reporting forms and documents.

Obtains statements under oath, medical reports, and other documents to determine claims coverage.

Participates in meetings and/or interviews with SGI personnel, treating practitioners, witnesses, legal representatives and/or external persons as required.

May investigate claims arising from bodily injury resulting in death.

Contributes to program improvement meetings and will present on benefits and other rehab topics at team meetings.

Represents the interests of the Corporation at No Fault Injury Benefits mediations and recommends approval or denial.

Prepares claims for mediation, appeal, and/or action by other personnel.

Determines the possibility of subrogation, takes the appropriate action, and ensures the claim file is properly documented.

Determines replacement of customers’ articles.

High Performance Team & Culture

Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.

Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.

Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.

Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.


Knowledge of the insurance coverages and benefits provided by the AAIA and/or general business policy wordings.

Knowledge and understanding of the terminology and treatments involved in vocational and medical rehabilitation.

Knowledge of the processes and procedures as they relate to case management and the adjustment of No-Fault claims.


Two-year diploma from an accredited post-secondary institution in a relevant field of study such as Social Sciences or Health Sciences, or defined equivalency.

Possess a valid operator’s licence in positions where required.


3 – 5 years’ experience in claims, with at least 2 of those in injury.


Leader Level 2 – Applies (Self & Others)

Accountability – Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions

Business Acumen – Applies Business Fundamentals and Thinks in Future-Oriented Terms

Change Agility – Is Nimble; Shifts Gears Quickly and Comfortably

Leadership – Leads Self and Others

Pay Range:$64,776.00 – $81,744.00

Posting Close Date:
January 17, 2023

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you’re a great candidate for this role.

About the Company

Company: Saskatchewan Government Insurance –

Company Location:  Saskatoon, SK

Estimated Salary:

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About Saskatchewan Government Insurance -