IT Client Services Supervisor Job at City of Belleville – Belleville, ON

Job Details:
IT Client Services Supervisor

Job Details

Open Date Nov 01 2021 – 03:24:00 PM Close Date Nov 17 2021 – 04:30:00 PM

Position Title IT Client Services Supervisor Posting Type Permanent, Full-Time

Posting Status Active Position Length Permanent, Full-Time

Department Group Information Systems Hours per Week Monday to Friday 8:30AM – 4:30PM; occasional evening and weekend work, participation in the department on-call rotation

Department Corporate Services Openings 1

Education Post Secondary Experience 7 – 10 years

Location 169 Front St. Belleville Competition SV21-101

Salary Range $83,003 – $98,812 per annum


The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 51,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school.

The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play.

More information is available at www.belleville.ca


The IT Client Services Supervisor’s role is to plan, design, develop, coordinate and launch efficient business, financial, and operations systems in support of core organizational functions and business processes.


In this position you will:
Engage decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.

Coordinate and lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

Assess and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

Identify and establish scope and parameters of systems analysis in order to define meaningful evaluation criteria and associated metrics.

Coordinate the planning, design, development, and deployment of new applications, and enhancements to existing applications.

Investigate varying software and hardware products to justify recommendations and to support purchasing efforts.

Prepare and deliver reports, recommendations, or alternatives that address existing and potential areas of risk in operating systems across the organization.

Coordinate and perform in-depth value analysis including end-user reviews, for modified and new systems and other post-implementation support.

Plan and schedule project timelines and milestones using appropriate tools.

Track, and adjust project milestones and deliverables to ensure projects are met on time and within allocated budgeted resources.

Be accountable for all functions of the Business System portfolio including contracted services. Coordinate orientation and training needs to end users for all modified and new systems.

Provide guidance and/or instruction to other departmental staff as appropriate.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.


Essential (minimum) Qualifications:
Two (2) year College diploma or University degree in Computer Science, Management Information Systems, or Business Administration.

A valid “G” driver’s license and reliable transportation for travel to remote sites.


Essential (minimum) Qualifications:
Seven (7) years’ work experience with a focus on business system analysis, support, implementation and upgrade.

Demonstrated Knowledge and working experience with the following Operating systems: Windows 10, Windows Server 2019.

Asset (preferred) Qualifications:
Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

Demonstrated previous project management experience.

Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts


Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We thank all applicants who apply but advise that only those selected for an interview will be contacted.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months, proof of full COVID-19 vaccination, and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.

About the Company

Company: City of Belleville –

Company Location:  Belleville, ON

Estimated Salary:

About City of Belleville -