ICT Operations Officer Job at ACT Government – Canberra ACT

As an Information and Communication Technology (ICT) Operations Officer you will possess a keen mind and an eagerness to assist our clients within the Justice and Community Safety ACT Emergency Services Agency (ESA) to advise and deliver the ICT services that Digital, Data and Technology Solutions Group provide. We are after someone who can provide good customer service and enjoys working in a team, with the added benefit of being based at Fairbairn with our customer base.

A typical day may include:
Provide technical support for, and participate in, the development, implementation and on-going maintenance, fault diagnosis and the identification of remedial action for a range of Emergency Services Agency infrastructure and communication technologies and services in an ITIL based environment. These include:

ACT government radio networks and terminal equipment which includes portable and vehicle radios.

ESA Communications Centre consoles, workstations and facilities

Onsite server rooms/data facilities

ESA systems, including Mobile Data Terminals and Computer Aided Dispatch

ACT Government ICT services

Provide field support to ESA operations and other ACT Government directorates including in the field technical support to units operating interstate during bushfire and other disaster responses.

Liaise closely with multiple ACT Government directorates, ESA services and vendors for the provision and maintenance of ICT and radios.

Document and work within administrative and user policies and processes in relation to systems supported by the team, including access control, maintenance activities, procuring new ICT services, refresh of aged equipment and asset lifecycle management.

Undertake project related activities, individually or as a team member, particularly in the areas of information and communications technologies including analysis of requirements, procurement and implementation. Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements: To be successful, you will possess good interpersonal and communication skills necessary to build effective working relationships with a diverse range of internal and external stakeholders. You will have a flexible mindset and enjoy the challenge of being presented with different problems every day. You will be able to effectively self manage, prioritise tasks, and escalate problems when needed. Travel between sites may be required and a driver’s licence (C class) is essential. This position provides 24/7 On-call services and the successful applicant will be expected to provide 24/7 On-call services for one week in every five weeks or as reasonably requested. These services may be provided remotely and on site across the ACT to resolve ICT issues with ESA’s critical systems in ESA facilities and vehicles.

Notes: This is a temporary position available from 19 November 2021 until 11 March 2022 with the possibility of extension. A Merit Pool will be established from this selection process and may be used to fill vacancies over the next 12 months.

How to Apply: Your application should include the following: 1.Two page response to the following questions:

Give an example of when you have had to manage a critical and/or urgent technical issue to resolution.

Give an example of when you have solved a problem for a client that required you to liaise and negotiate with other teams.

Responses should consider the requirements as described in the position description. 2. Current curriculum vitae including previous relevant experience, training and qualifications and details of two referees.

Applications should be submitted via the Apply Now button below.

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About the Company

Company: ACT Government –

Company Location:  Canberra ACT

Estimated Salary:

About ACT Government -