Dental Receptionist/Assistant Job at City of Ottawa – Ottawa, ON

Requisition ID: 441

Department: Ottawa Public Health

Service: Ottawa Public Health Dept.

Branch: Health Promotion Service

Employment Type: Multiple Full-time Temporary – (up to 1 year)

Work Hours: 35.00 /hours per week

Affiliation: CUPE 503 Inside/Outside

Salary Information: $51,233.00 – $59,943.52 annually (2021 rates of pay)

Location: Various Locations

Job Category: Ottawa Public Health Recruitment

Application Close: 29/11/2021

Note: Applications / resumes received will be used to staff current and on-going requirements until September 29, 2022.


The mandate of the Health Promotion Service area is to advocate for safe, supportive, healthy community environments through the development of healthy public policy and the delivery of programs associated with Healthy Growth and Development, Chronic Disease Prevention, School Health, Immunization, Dental Health, and for advancing the development of healthy public policy to effect system-wide change that improves the population’s health while addressing inequities in the health of subpopulations in Ottawa.

You perform all phases of dental reception duties including greeting clients, scheduling appointments, inputting data, maintaining an accurate patient/records management system, ensuring clerical supplies are ordered when required, and performing other clerical/office maintenance duties as required. You also carry out dental assisting functions on an as needed basis.


Completion of Grade 12 and 1 year of Dental Assisting Level 1 course

Minimum of 1 year of experience as a dental assistant, and experience in computerized dental applications


Not applicable


Principles and practice of current reception and dental assisting techniques

Computerized dental applications

Knowledge of eligibility for various socially funded dental plans

Microsoft Office Suite

Knowledge of applicable health and safety legislation, including the rights and duties of workers.


Greet patients courteously and professionally

Schedule appointments in an organized and efficient manner

Maintain an accurate and up-to-date patient records/management system

Check stock inventory and order supplies when required

Excellent customer care and communication skills

Perform dental assisting on an as needed basis

Explain policies and processes to patients proficiently

Juggle multiple priorities (telephones, patient requests, data input, records management, inventory control) on an on-going basis

Remains professional at all times in dealing with clients and dental health practitioners

Works co-operatively in a team setting

Displays a high level of tact, discretion, sensitivity and care in dealing with clients/patients

Non-judgmental, empathetic, calm demeanour

Punctual, reliable, takes initiative as required, self-motivated


Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.

You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

The City of Ottawa has a Mandatory Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

About the Company

Company: City of Ottawa –

Company Location:  Ottawa, ON

Estimated Salary:

About City of Ottawa -