Business Process Manager Jobs in Philadelphia, PA at City of Philadelphia

Title: Business Process Manager

Company: City of Philadelphia

Location: Philadelphia, PA

Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer

Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We care about your well-being.

Agency Description
The Department of Licenses and Inspections promotes Code compliance through education, consultation, responsiveness to public complaints, building plan reviews, licensing and permitting processes, on-site inspections, and enforcement actions. At all times, the Department’s focus is public safety.

Job Description
This position is located in the Department of Licenses and Inspections (L&I). This position manages a portfolio of critical cross-departmental improvement initiatives and evaluates performance across the department through data analysis and customer outreach.
To successfully perform this role, this position needs to be self-directed and serve as a liaison among stakeholders to understand the structure, policies, and operations of L&I. Analyzing and reporting on solutions that enable the organization to achieve its goals is a significant aspect of the work.
Working hours are generally 37.5 hours per week. Our team is currently hybrid with both virtual and in-office days. This position offers flexible hours.
Essential Functions

Research best practices and available technologies.
Develops business requirements and bid documents for outsourced projects.

Coordinates content and testing for all new systems and processes.
Manages business updates to all systems.
Develops, monitors, and elevates the performance of the business systems and processes.
Utilizes business analysis tasks and techniques to define and validate solutions that meet business needs, goals, and objectives.
Perform continuous process improvement activities to keep the department on a path to modernization.
Identify budget and staff impact and calculate return on investment for any suggested process changes.
Monitor, analyze and update procedures for all L&I operational units and business process workflows.
Identify Change Management impacts and suggest steps to mitigate risk.
Monitor, analyze and update customer service processes.
Monitor, analyze and update processes within departmental work instructions.

Measure customer satisfaction and manage process improvements.
Competencies, Knowledge, Skills and Abilities
The ability to apply, at an experienced level, the following skills:

Continuous Process Improvement
Analysis and recommendations for future workflows
Discuss and present workflows and performance to upper management
Manage process types that are diverse in nature

The ability to apply, independently, the following skills:

Plan process approach, activities, communications, and requirements process
Conduct stakeholder analysis
Maintain process requirements
Express business need
Assess capability gaps
Suggest solution approach
Prioritize and organize process updates and new projects
Define assumptions and constraints
Identify and implement solutions to Change Management issues
Verify and validate improvements
Assess proposed solutions and organizational readiness
Define transitions requirements
Monitor process and performance and report on metrics

Knowledge of:
Core Business Process components, such as:

Time management
Resource management
Quality control
Efficient workflow
Decision Analysis
Metrics and Key Performance Indicators
Organization Modeling
Problem Tracking
Process Modeling
Requirements Workshops
Scenarios and Use Cases
Daily and long term staffing plans and processes
Customer Service, In-person and online
Project/program management principles and tools a plus

Completion of a Bachelor’s degree program at an accredited college or university, which has included major course work in Business Administration or a related field;
Minimum of four (4) years’ experience, preferably within IT, and two (2) years business analysis experience.
Or an equivalent combination of education and experience.
Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
Experience working in a large governmental environment preferred.
Additional Information
TO APPLY: Interested candidates must submit a resume and references.
Salary: $85,000
Did you know?

We are a Public Service Loan Forgiveness Program qualified employer
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available

The successful candidate must be a city of Philadelphia resident within six months of hire

Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]
For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

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About City of Philadelphia